Design your wedding favour soap.

This notice explains what personal information we collect when you use this website or order from us, why we need it, how long we keep it and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Last updated: 31 October 2026

Rama Naturals Ltd is the controller of your personal information. We are registered in England and Wales, company number 14882779.

• Registered office: 18 Blackwell Crescent, Wakefield, England, WF1 4FZ
• Contact for privacy questions: contact@ramanaturals.co.uk
• Data protection officer: we are a small business and are not required to appoint one. Please use the contact email above.

The “Tell us about your wedding” form asks for the couple’s first names, your email address and your wedding date. You can also choose to give us your phone number, the number of guests, the wedding location, your soap colour and a message. We store these details in our enquiry records so we can prepare your quote and reply to you. If you send more than one enquiry from the same email address, your latest enquiry replaces the earlier one in our records.

The testimonial form asks for your name, your testimonial and your relationship to the couple. Your email address and a star rating are optional. Every testimonial is checked by us before it appears. If we approve it, your testimonial, your name as you entered it and your rating may be shown publicly on this website. We never publish your email address.

If you email us, we keep your message, your email address and any other details you include so we can reply and keep a record of our conversation. Our business mailbox is provided by IONOS.

To help us reply quickly, new emails may be read by an AI model that runs on our own server. It produces a short internal summary and a suggested next step for our team, which we keep with our email records. Your email is not sent to an outside AI company, and the summary is only used to help us respond. It does not make decisions about you.

If you go ahead with an order, we also use the details needed to make, deliver and invoice it, such as your delivery address and payment records.

To stop spam and abuse, our server briefly records your IP address when a form is sent and may log it if a form looks automated or is sent too many times. Our forms also use Cloudflare Turnstile, a check that you are a real person. To do this, Cloudflare processes technical information such as your IP address and details about your browser, and our server sends your IP address to Cloudflare to confirm the result.

We use Plausible Analytics to count visits, pages viewed and the number of form submissions. Plausible does not use cookies and does not record the details you type into our forms. We use these totals only to understand how the website is used.

• Replying to your enquiry and preparing a quote: taking steps at your request before entering into a contract
• Making, delivering and invoicing your order: performing our contract with you
• Keeping order and payment records: legal obligation (UK tax and company law)
• Publishing your testimonial: your consent, which you can withdraw at any time
• Spam protection, security and anonymous visit counts: our legitimate interests in keeping the website safe and working well

We do not send marketing emails, and we do not sell your information or use it for automated decisions about you.

This website uses only cookies that are strictly necessary for it to work, so we do not ask for cookie consent.

• csrftoken: a security cookie that protects our forms from being submitted by other websites. It contains no personal information.
• sessionid: set only when our own staff sign in to manage the website. Visitors do not receive it.

Plausible Analytics does not set cookies. Cloudflare Turnstile is used only to check that a form is being sent by a person.

We only share your information with suppliers who help us run the business, and only as much as they need:

• Website hosting: IONOS
• Email: IONOS
• Spam protection: Cloudflare (Turnstile)
• Visit counts: Plausible Analytics
• Payments: our business bank, when you pay by bank transfer
• Delivery companies, when we send your order

We may also share information where the law requires it, for example with HMRC. Some of these suppliers, such as Cloudflare, may process information outside the UK. When they do, they rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum.

• Enquiries that do not become an order: 12 months from your last message
• Order, invoice and payment records: 6 years from the end of the financial year they relate to, as UK company and tax law requires
• Testimonials: 5 years, or until you ask us to remove it
• Emails you send us: 6 years
• IP address used for spam protection: about 10 minutes in our server’s memory, unless it is logged because a form looked automated

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information, or object to us using it
• ask for your information in a format you can give to someone else
• withdraw your consent at any time, for example to remove your testimonial

To use any of these rights, email us at contact@ramanaturals.co.uk. There is no charge, and we will reply within one month.

If you are unhappy with how we have used your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113.

We may update this notice from time to time. The date at the top shows when it last changed.